Refund Policy

Failed renders cost nothing

If a video fails or times out, the credits for that render go straight back to your balance. You don't need to ask.

Videos blocked by the safety check

If the video is made but our video provider's safety check then blocks it, the provider still bills the render. Those credits are used and are not returned, and the video is not delivered. Accounts that repeatedly trigger the safety check are banned, and credits already used are not refunded.

Packs and subscriptions

Credits are sold through Stripe as one-time packs or as monthly or yearly subscriptions. Packs are charged once, never renew, and their credits never expire. Subscriptions renew at the end of each billing period until you cancel; you can cancel anytime in Billing and keep your plan until the end of the period you paid for. A monthly plan's credits are valid for 30 days and a yearly plan's for 365 days.

Refunds for unused packs

You can ask for a refund of a pack you haven't used within 7 days of buying it. Email support@rap-video-ai.net from the address on your account and tell us which purchase it is. Packs that have been partly used are not refundable, except where the law requires otherwise.

Payment problems

If you were charged but didn't receive your credits, or were charged twice, email support@rap-video-ai.net and we will sort it out.

These rules are part of our Terms of Service.